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1. Do you stock pieces?
No. The Watch Folk operates strictly as a concierge. Every piece is sourced to your specific brief, giving us access to global inventory rather than limiting you to a fixed stock.
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2. How long does shipping take?
We offer two tiers of delivery. Our premium express delivery gets your piece from the UK to your door within 24 to 48 hours. Standard delivery runs between four and seven business days.
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3. What payment methods do you accept?
We accept bank transfers in NGN, GBP, and USD, as well as cryptocurrency. Full payment details are provided at the point of engagement.
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4. Are there any hidden fees?
No. We operate on full transparency. All fees are disclosed in the breakdown presented to you before any commitment is made.
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5. When do I make payment?
Payment is required before sourcing begins. Once your breakdown is approved, payment secures your acquisition and we commence immediately.
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6. Do you offer aftersales support?
Yes. We assist with warranty processing, resizing, exchanges, servicing referrals, and authentication. Our support does not end at delivery.
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7. Do you accept walk-ins?
We are a private concierge and operate by appointment only. To begin an enquiry, simply reach out to us directly and we will take it from there.
